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Customer Service

 

SALES:  For a catalog, product information, advice, and delivery inquiries call toll free (800) 776-7665 Monday through Friday, 8:00 AM through 5:00 PM.  You may also fax us at (401) 438-6599.  If you do not wish to receive our catalog or mailings, please let us know.  Click here for more information on how to contact us.

SERVICE:  For service call toll free (800) 776-7665.  We service most everything we sell, or will try to help direct you to the right source.  Our ON-SITE SERVICE fee is $75.00 per hour.  The minimum charge is $75.00, plus whatever TRAVEL FEE is incurred.  Our TRAVEL FEE is $37.50 per hour, and is pro-rated.  We specialize in providing After Sale Service.   We are staffed with technicians to provide technical phone support and ON-SITE SERVICE related to our equipment and water chemistry balance.  All service technicians are AFO Certified and will assist you in all aspects possible.  Click here for information on Technical Support.

EDUCATION:  It is widely acknowledged that proper education is the key to the operation of a trouble-free aquatic water quality control and maintenance program. For more information on classes offered by Fillion Associates, click here.

SPECIAL ORDERSSpecial orders may require a deposit when the order is placed, are non-refundable, and cannot be returned for credit without authorization.

SHIPPING:  All standard orders are shipped UPS Ground.  Next day and and second day UPS shipping available.  Truck shipments are per pallet charge up to 2,000 pounds.  All freight charges are added to your invoice accordingly.

CREDIT:  Credit will be extended with an approved credit application.  Past Due invoices will incur a Finance Charge of 1-1/2% per month.  Past Due Accounts will be liable for their invoice balance, Finance Charge, and expenses incurred in collecting the Past Due Balance.

TERMS:  Our terms of payment are Net 30 days from the day of shipment.  We accept Checks, VISA, Mastercard, and American Express.  Prices are subject to change without notice.

TAXES:  All sales are subject to state and local taxes where applicable.  Tax exempt customers must provide exemption certificate at time of order.

PRICING:  Please call us for current pricing.  Pricing for special equipment systems and chemical control systems require an evaluation by our sales staff.  Not all products are available in all areas of the country.

RETURNS:  Goods that are to be returned must first be issued an RMA (Return Merchandise Authorization) number.  Goods may be subject to a 20% restocking fee.  Freight and handling charges are non-refundable.  Call (800) 776-7665 to arrange pick-up of returned goods.

 

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